RETURNS AND EXCHANGES

Legal right to withdraw from the purchase. Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify KÖSERI, at the address, Calle José Jáuregui nº10 CP37002 Salamanca, Spain, at 923 270 357, by WhatsApp at 622 487 111 or by writing to us at the email koseri@koseri.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email) and follow the instructions that we will give you.

Consequences of withdrawal

You must proceed with the return without any undue delay and, in any case, within a maximum period of 14 calendar days from the date you received the purchased item. You will have to bear the direct cost and the management of the return of the goods. In the event of withdrawal on your part, we will send you a voucher for the amount of the returned item, no later than the next 14 calendar days from the date we receive the returned merchandise. In the event that the shipping costs had been Free, they will be deducted for shipping costs: € 4.99. In the case of the Canary Islands and the Balearic Islands, you will be responsible for both the costs and the management of the return and in the case that the shipping costs had been Free, € 9.99 will be deducted.

Common provisions

You will not have the right to withdraw from the contract whose object is the supply of any of the following products:

- Personalized items and / or made to order.

- Goods sealed for hygiene reasons that have been unsealed after delivery.

- Party items: Ceremony dresses, cluths, handbags and headdresses.

In all other cases, your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No return will be accepted if the product has been used beyond the mere opening of it, if the products are not in the same conditions in which they were delivered, if they have suffered any damage, or do not include their original packaging, the instructions , the withdrawal form duly completed and other documents that accompany it, so you must be very careful with the product / s while they are in your possession. If the returned products do not arrive in perfect condition, the return will not be accepted, and you will bear the costs of sending them back to your home address.

Returns in KÖSERI store

You can return the item to the store, but you must notify it in advance and follow the same procedure and conditions specified here.

Returns via courier.

- First, you must contact us to be able to manage the return of the item.

- You must hire the transport company that will be in charge of delivering it to us at our address: KÖSERI, C / José Jáuregui 10, CP.37002 SALAMANCA, Spain.

- You must deliver the merchandise in the same package that you received it, with the Withdrawal Form duly completed.

- The box must be perfectly closed and sealed so that it does not suffer any damage during the journey, since you are responsible for the merchandise until it is delivered to us and we verify that it is in perfect condition.

- After receiving the package and examining the item, we will inform you if you have the right to return. The right of withdrawal must be exercised in a legal manner and time. The voucher will be sent as soon as possible and, in any case, within a period of 14 days from the date we receive the returned item.

- You will bear the cost of returning the products to us as indicated above. If you have any questions, you can contact us through our contact channels: Telephone 923 27 03 57, e-mail: koseri@koseri.com or by WhatsApp 622 487 111.

Size change.

In cases where you consider that the size of the purchased product does not meet your needs, you must proceed to return it, following the return instructions and proceed to purchase the product in the new size using the return voucher. , as if it were a new purchase.

Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately through our contact channels providing the product data as well as the damage suffered, or by calling the number 923 270 357 where we will tell you how to proceed. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is proceeding. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be reimbursed. The return will be made in the same means of payment that was used to pay for the purchase.

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